Need help with the EyeAdvisor app? We're here to assist.

Contact Us

Email: [email protected]

We typically respond within one business day. When you reach out, it helps to include your name, your practice, the device you're using (e.g. iPhone model and iOS version), and a short description of the issue.

EyeAdvisor is a professional tool provided through your practice. If you have questions about your account or access, your practice administrator can also help.

Getting Started

1. Sign in with the EyeAdvisor account provided by your practice.

2. Pair your Plaud recorder from the device screen (make sure Bluetooth is on and the recorder is charged and nearby).

3. Transfer a recording from the device to your phone.

4. Assign it to a patient (optional) before it syncs.

5. Sync to securely upload the consultation to your EyeAdvisor account.

Frequently Asked Questions

1. My Plaud device won't connect.

Make sure Bluetooth is enabled, the recorder is powered on, charged, and within range, and that you've granted the app Bluetooth permission (Settings › EyeAdvisor). Move closer to the device and try again.

If it was recently paired to another account, it may need to be released from that account first.

1. A recording didn't sync.

Syncing requires an internet connection. The app resumes interrupted transfers automatically — keep the app open and connected, and the recording will continue when a connection is available. If your phone is low on storage, free up space and the transfer will resume.

1. I can't sign in.